October 9, 2012
To our Masqueraders,
For the past twelve years Generation X has strived to give our Masqueraders the best experience possible while participating in the Miami-Broward Carnival. From the third year of existence our band has been the largest participant in Carnival, growing each year to our current high of 1,500 masqueraders in 2012. Never in our history have we experiencedthe challenges we encountered this year.
We pride ourselves on great customer service and giving the best value for money, but this year we fell short in a few areas and we would like to extend our sincerest, most heartfelt apologies. We want to assure those that were affected adversely that they will be contacted personally and the issue will be resolved. Please send us an e-mail to email@example.com and we will investigate and take the appropriate action to ensure your satisfaction; but ask for your patience in arriving at a resolution.
The Gen X family will be stepping back and taking a long, hard look at all aspects of our band with an eye towards a complete overhaul of procedures and an evaluation of where we go from here. We thank you for choosing to play mas with us this year and wish to apologize once again for any adverse experience that may have affected you. We also thank you for joining us on the road and leading us to honors as Generation X was again named Band of the Year and Best Music on the Road.
Generation X Committee